FAQ
What is your return and exchange policy?
You may return items within 30 days of receiving your order for a refund or exchange. To start a return, please contact our support team. Return shipping costs are the responsibility of the customer.
What shipping options and costs do you offer?
We offer free standard shipping on all orders. Processing time is 1–2 business days, and delivery takes 4–6 business days depending on the destination. Express shipping is currently not available.
How long does delivery take?
Delivery time depends on your location and our logistics partners. In most cases, orders are processed within 1–2 business days and delivered within 4–6 business days, for a total of 5–8 business days.
What payment methods do you accept?
We accept major credit and debit cards (Visa & MasterCard), as well as PayPal, Apple Pay, Shop Pay, and Google Pay.
How do I know if a product is in stock?
Our website displays real-time stock availability. If a product can be purchased, it is in stock. In rare cases of inventory discrepancies, customers are notified immediately.
Are the products original?
Yes, our products come from trusted suppliers and undergo strict quality checks to ensure authenticity.
Do you offer a warranty?
We stand behind our products. If you experience any issues, please contact our support team and we will do our best to resolve the situation promptly.
Can I track my order?
Yes, once your order has been processed and shipped, you will receive a tracking number. You can check the status of your order through our tracking platform.
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect product, please contact customer service with a description and photos. We will replace the item at no additional cost.
Do you offer free shipping?
Yes, all orders qualify for free shipping.
Can I cancel my order?
Orders can be canceled within 2 hours of being placed. After that, cancellation may not be possible if the order has already been processed. Please contact us as soon as possible to request a cancellation.
Is my payment information secure?
Yes, we use advanced encryption and security protocols to ensure all payment information remains confidential and secure.
Do you have a physical store?
We operate exclusively online and do not have any physical retail locations.
Do you offer gift wrapping or gift cards?
At this time, gift wrapping services and gift cards are not available.