Refund policy

At Lilymae, we want every customer to feel confident when shopping with us. If your purchase isn't quite right, we're here to help. This Refund & Returns Policy explains how you can return an item, receive a refund, or request an exchange in accordance with U.S. consumer law.

1. Your Right to Return (30-Day Guarantee) You may return your order within 30 days from the date of delivery. To be eligible for a return, please ensure that:

  • The item is unused, unworn, and in its original condition
  • All original packaging, tags, and accessories are included
  • Proof of purchase (order ID or receipt) is available

Items that show signs of use, damage, or wear caused after delivery may not be eligible for return unless faulty.

2. How to Start a Return To request a return, simply contact us: info@lilymaeboutique.com

Please include your order number and the reason for your return. Our customer service team will provide:

  • The correct return instructions
  • The return address appropriate for your order

Returns should not be sent without contacting us first so we can ensure they are processed correctly and promptly.

3. Return Shipping Costs The costs for return shipping are the responsibility of the customer. We do not provide prepaid return labels. Return shipping costs are not refunded. No restocking fees apply.

4. Return Method All returns must be sent by post.

5. Refunds Once your return has arrived at our processing centre and been inspected, we will notify you by email. Approved refunds will be issued within 5-10 business days to your original payment method. Please note:

  • Depending on your bank/card provider, it may take up to 14 business days for the refund to appear.
  • If a return is not approved (e.g., used or damaged items), we will contact you to discuss next steps.

6. Exchanges If you'd like to exchange an item:

  1. Begin by contacting our customer support team.
  2. Our team will guide you through the exchange process.
  3. In certain cases, we may advise you to return the item for a refund and place a new order for the correct product.

This ensures fast processing and accurate stock handling.

7. Faulty, Damaged, or Incorrect Items If your item arrives damaged, faulty, or incorrect, please get in touch within 48 hours of delivery or as soon as reasonably possible. To speed up the process, please include:

  • Photos of the issue
  • Your order number
  • A brief description of the problem

We will arrange either a replacement or a full refund, depending on your preference and stock availability.