SHIPPING POLICY

Last Updated: 29-09-2025

This policy applies to Lilymae and aims to provide clear information about our shipping procedures. Please read it carefully before placing an order.

IMPORTANT SHIPPING INFORMATION

  • Shipping costs: Free express shipping within Poland

  • Processing time: 1–3 business days for quality control (Monday – Friday)

  • Estimated delivery time: 5–10 business days after processing (Monday – Friday)

Deliveries are made Monday to Friday, excluding public holidays.

SHIPPING CURRENCY

All shipping fees are charged in USD.

SHIPPING DETAILS

Currently, we only ship within USA. Every order is shipped via express delivery, ensuring fast, secure, and fully insured shipping. From the time you place your order until the package arrives at your address, it usually takes between 6 and 13 business days.

DAMAGED OR INCORRECT ORDERS

We sincerely apologize if you receive a damaged or incorrect item. If this happens, please take clear photos of the issue and contact us as soon as possible.

To report a problem, email us at: info@lilymaeboutique.com with:

  • Your order number

  • Details of the issue

  • Photos of the damage or incorrect item

We will quickly find an appropriate solution.

ORDER CANCELLATION

If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been processed, we can cancel it.

DELIVERY DELAYS

During peak periods (e.g., holidays), deliveries may be delayed. If your order has not arrived within three additional business days after the estimated delivery date, please contact our customer service team.

ORDER PROCESSING & CUT-OFF TIME

  • Orders placed before 5:00 PM CET/CEST on business days (Monday–Friday) are processed the same day.

  • Orders placed after this time, on weekends, or on public holidays will be processed on the next business day.

CONTACT

For questions regarding our shipping practices or this Shipping Policy, or if you wish to exercise your rights, please contact us:

info@lilymaeboutique.com